FAQs

1. How do I make a booking for your party hire services?

• Booking is a breeze! Reach out to us via Facebook Messenger, comments, WhatsApp, our website, email, or a simple phone call at 07983 335327. We provide multiple options to ensure a seamless booking experience for our customers.

2. What types of events do you provide services for?

• Example Events: 🎈 Birthday Parties 💍 Weddings 👔 Corporate Events 🤝 Fundraisers 🔥 Barbecues 🏫 School Events 🎪 Carnivals and Fairs 🤝 Community Events 🎓 Graduation Parties 👨‍👩‍👧‍👦 Family Reunions 🌙 Religious Festivals 💼 Workplace Events 🌌 Sleepovers.

3. Can I request a custom package for my event?

• Absolutely! Contact us to discuss your unique needs further.

4. What is included in your party hire packages?

• We handle delivery and collection.

• Assistance with equipment setup (or you're welcome to set up in your preferred way).

• Staff included for Candy Machine Hire.

5. How far in advance should I book your services for my event?

• We recommend booking our party hire services at least a few weeks in advance to ensure availability.

6. Are there any delivery or setup fees?

• Delivery fees apply if your event is further than 10 miles from M19 postcode (contact us for a quote).

• No setup fees.

7. What payment methods do you accept?

• We accept cash, bank transfers, and PayPal.

8. Can I make changes to my booking after it's confirmed?

• Yes, changes are welcome and subject to service availability. We don't charge for modifications.

9. What happens if the weather is unfavourable on the day of my outdoor event?

• We offer flexible options like rescheduling or relocating to an indoor venue if available, ensuring the success of your event despite unexpected weather conditions.

10. Do you provide staff for setup and assistance during the event?

• We set up our equipment for your event.

• Staff is provided only for Candyfloss Machine Hire.

11. What is your cancellation policy?

• We request a 48-hour notice before the event. No cancellation fee is imposed; your understanding and timely communication are appreciated.

12. Can I view the items available for hire in person before making a decision?

• Certainly! Get in touch to arrange a viewing.

13. How do I return the hired items after the event?

• We take care of the delivery, setup, and collection process.

14. What happens if any of the hired items get damaged during the event?

• Damage costs are outlined on the booking form in case our items are damaged.

15. Can I hire specific items separately, or do they come in predefined packages?

• Yes, we're happy to offer a tailor-made quote to suit your specific needs.

16. Is there a minimum or maximum rental duration for your items?

• Hires start from a minimum of 2 hours and can be up to a maximum of 7 days.

17. How can I contact you in case of an emergency or last-minute changes?

18. Is there a minimum or maximum rental duration for your items?

• We will check availability for your event date and calculate the delivery costs if outside of the 10 mile delivery zone. We will contact you within 12 hours of your order to confirm all of the details.

We are available 24/7 at 07983 335327.